Launching our revolutionary, predictive web-based support desk software
Enhance Customer Experience by taking Customer Interaction to the next level.
Simplify the ticket creation process for your customers & Ticket Resolution process for your organization, thus leading to a faster issue closure.
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Create Satisfied Customers with Intelligent Customer Support.
JSupportDesk will enable businesses to deliver a lot more than just customer service by offering its patented, revolutionary predictive help desk technology.
Improve your customer's experience - all with one simple, easy-to-use Ticket Management System. Create your tickets into a simple, easy-to-use, multi-user, web-based customer support platform. Also an integrated knowledge base that helps you to find your answers instantly. Predictive Diagnostics capability allows the system to predict customer issue even before he starts typing in.
Your search for Support Helpdesk ends here!
Our Support Desk has the capability to provide multi-purpose support. Apart from creating happy customers, it also leaves your employees delighted. Use our system for:
- IT Help Desk Support - Resolve your organizations IT issues internally like ordering of Laptops,Iphone etc., issues relating to system downtime, hardware issues and more
- HR Support - Satisfy your employees' queries relating to payroll, C&B, leave balance, timesheet, employee relation etc. Application has the capability to seamlessly integrate with HR database.
- Facilities Management Support - Track & solve issues relating to facilities in your organization.
- Customer support - Make your customers happy by solving their issues in lesser time & more efficient process.
Why Choose Jsimple Support Desk?
Create a job opening and post it on your company website Career Page. Also, broadcast jobs to various job portals and consultants.
Service Level Agreements
Setup your customer SLAs, so that your customers receive support as agreed. Automatic notifications based on SLAs can also be set up for tickets. Also define your business hours and holidays plans in the system.
Smart Knowledge Base Suggestions
Our support system suggests the best answers to a ticket from your knowledge base. So you help your customers instantly.You can also create topics for your customers and build a huge knowledge base.Solutions are fast to search and can contain attachments and images as well.
Alerts and Notifications
Acknowledge your customers when they submit request, when the status are changed and when comments are posted on the tickets. Also update yourself on new and pending tickets.
Reports and Dashboards
You can monitor ticket activity, agent performance, SLA compliance, request response time, and more. You can also filter summary information and statistics for quick view of tickets under you.
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You can customize your support system by uploading your company logo, choosing your support URL, your support plans and configure your support e-mail address. You can change the look and feel according to your requirements.
Need more reasons?
See why you should prefer Jsimple Support Desk over other Ticket Management Systems?
Let system Predict customer issue
A predictive diagnostics capability allows the customer to choose from the already resolved issues in the past & close ticket instantly.
Resolve issues anytime, anywhere
Cloud based platform ensures you can quickly resolve your customer complaints on-the go, thus leaving happy customers.
Customize app to suit your business needs
Easy to install, configure & customize application to match your business needs & apply the look & feel of your organization.
Solve issues internally by engaging the best people
Task Manager seamlessly integrates with Support System to assign issues internally to the best-in-class.
Strengthen your customer support with Predictive Diagnostics capability.
Want to see how it works?
Schedule a demo