A Story: How Outsourcing Can Send You Running
by Michael Cusano wednesday, November 12, 2014
When his job was lost due to his department being replaced by a management consulting firm, an IT professional with an HR background thought to himself, “I am going to start a company and make a difference on how benefit enrollment and administration will be handled.”
He felt that at the time, benefit enrollment was extremely difficult and inefficient. He knew he could make a difference by designing a system that simplified the enrollment process as a whole.
He decided to write down his idea and searched Google to find an outsourcing company to save cost, with the credentials and background to fulfill his needs. When he found an outsourcing company he felt comfortable with, they put together a work plan.
The outsourcing company assigned a project manager, business analysts as well as developers and began the work. The business analyst's job was to understand the idea and break it down into technical needs for the developers to create.
He and the outsourcing company had weekly status meetings allowing him to check on the progress of the job.
Suddenly, 4 months into the project, one of the developers walked away. Because of this, the IT professional was now unable to test the product. The outsourcing team had to bring in a new developer which resulted in pushing the project behind schedule by 2 months.
Flash forward another 4 months and things were not progressing as he had envisioned. He realized he should have analyzed the outsourcing company better. He looked at his product and wondered if he should go through the process of hiring someone else, or stay with the company he was currently using and keep paying them. He decided to continue with the company.
When it became necessary to present a demonstration of the product to a potential client, he was disappointed in the quality. It was apparent to him that the outsourcing team did not do a great job. He recognized that the work that was promised to him by the outsourcing company was not fulfilled.
The outsourcing company had promised that senior resources were building the product but, in reality, they had assigned junior resources to build the product. Nine months after his initial idea, he realized that this outsourcing experience was a nightmare and he could not launch his product as originally planned.
The IT professional then decided to review his business plan. He felt the only way he could succeed was if he was more prominently involved allowing him to follow along during every aspect of the project and outsourcing process.
After struggling with his frustration, he felt that he himself could run an outsourcing team, providing real services to the clients each and every step of the way; by not being disconnected resources, but actually working with the clients and helping them succeed; guiding the client and partnering with them in their idea and then making that idea into reality.
This story is a real story. It is the inspiration behind the founding of JSimple by its founder and CEO, Jag Singh.
Jag created JSimple to do outsourcing the right way by ensuring clients’ needs are fulfilled. Because of Jag’s personal experience, JSimple handles each and every client as if they are JSimple’s one and only customer.
Today, JSimple is an established global IT services and solutions company that focuses on leveraging new and innovative technologies to solve today's biggest business challenges.
Have you ever experienced poor outsourcing?
Jsimple's primary mission is to understand and breakdown their clients' processes and workflows and leverage innovative and latest technologies to help clients rebuild these processes and workflows to make things simpler and easier.