Case Studies

Insight

Brief - Garrity

Garrity Asphalt Reclaiming Inc. utilizes a wide array of equipment to support its pavement reclamation, cold planning, fine grading & rolling, calcium chloride and snow plowing operations.

Challenge

As Garrity’s business was growing, multiple projects emerged as opportunities of expansion and with the opportunities arrived the complexities involved in project planning, managing multiple projects & workforce with routine tasks and monitoring the crew from any remote location became challenging.

The need

The need for a centralized digital platform was soon felt to improve their efficiency without compromising on the quality of customer service while handling multiple projects. But, two of the major nightmares for any construction company in the US were- the adaptation of technology in the construction sector & finding the right IT services companies to understand the need of the sector- that is succinct enough develop an easy to use & adaptable application for the construction crew.

Solution Conceptualization

Our Founder’s Mantra for being successful has always been “To make things Simple”. In support he says “If the product experience is not as simple as shopping experience on Amazon, then we have failed the concept of simplicity”
We have never been startled with the challenges of any project or industry segment, Garrity appeared to be the perfect client to keep our work challenging enough as not every company succeeds in building a solution for construction sector as it involves its own nitigrities and challenges. The positive outlook of both Mr. Steve Garrity & Mr. Jag Singh-our founder lead to the embarkment of this fruitful and remarkable journey.
As simple as it may sound, we’ve followed JSimples’ 4Ds to product launch with our team of subject matter experts and highly skilled developers:

  • Defining & Conceptualizing the need
  • Designing & Prototyping
  • Development & Testing
  • Delivery & Support

Solution Provided

After 6-8 months of hard-work & team effort, we delivered e-CSM [Construction Scheduling Management]- a centralized digital platform designed to help Construction companies & its users to increase their project efficiency and accountability by streamlining management experience on project, manpower, finances and clients through a user-friendly interface.

Impact

e-CSM has impacted the operations at Garrity by saving time on manual and lengthy tasks by digitally streamlining the process of:

  • Automated job scheduling and time-card management for every crew member
  • Automated payment calculation for effective working hours of each crew member for a smooth billing process
  • Gauging performance of each site and transforming the insights into actionable tasks with the help of our daily reports and monthly reports
  • Mapping of equipment availability with an extensive calendar for timely efficient project planning
  • Reaching out to the customers and crew with any notification, updates or marketing campaigns through email & SMS support

Conclusion

The dynamics of Garrity’s operational processes has changed and enhanced drastically over the past 2 years with the help of modern technology and intuitive user interface provided in e-CSM. It has enabled Garrity & it’s customers to effectively collaborate & quickly regain control of over projects, it not just saves time and significantly reduces the costs but, also manages the complex projects, manpower, equipment and delivers the best customer satisfaction to its customers. Garrity is now the largest company of its type serving the New England and New York markets.

Customer Feedback

"Garrity Asphalt Reclaiming has been using JSimple's application for managing all the manpower activity and for maintaining reports online, thus streamlining our construction process. This application provides a central platform allowing a company to handle activities, including but not limited to, creating jobs with schedule or proposal, approval of jobs, creating crew in startup for a job, time card and daily ticket with all working and equipment details. After a comprehensive evaluation the product for over 4 years & 6 months, Garrity concluded that there is a synergy between the two brands that has resulted in a profitable relationship for both. Steven Garrity, the Vice President said that “JSimple’s single, unified system met all their business requirements and their dedicated team made sure that the software was integrated into their business process without providing any disruption thus amplifying their unique operational efficiencies. He also added, having all of our operational documents electronic and remotely accessible has been a huge benefit to increasing efficiencies and communication."

Insight

Brief C I-Dining

Corporate Image Dining services is a café chain business specialized in on-site corporate café management and full catering services. It consists of 8 cafés and presently serving- Greenwich, Norwalk, Stamford, Westport, Wilton.

Challenge

C I Dining is one of the most famous café chains in southern Connecticut, the better their services the more are the footfall of the customers and a demanding market looking to try out their delicacies and experience the exceptional customer services.
Hence, manual order management and billing for multiple corporate clients across multiple outlets was a real deal while living in the era of "reputation economy," where a café chain brand can live or die based on what is being said about them online and C I Dining never wanted to compromise on the reputation. In today's competitive market, C I Dining needed a technology boost- a central system to cover all back office work associated with order lifecycle management, smooth invoicing, menu customization & rates projection, and multiple outlets closure management.

Solution Conceptualization

We strive to "Make Technology Simple” and planned to automate manual processes at C I Dining by analyzing every paper-based process involved with each task involved in cafes operation in detail helped us in planning the foundation of handling and maintaining their order influx tracking system, user supervision and dynamically monitoring multiple cafes under a single platform.

We followed JSimples’ 4Ds to product launch, to build the solution-

  • Defining & Conceptualizing the need
  • Designing & Prototyping
  • Development & Testing
  • Delivery & Support

With a determined mindset, detailed analysis and constant support from Mr. Ernst and Mr. Jag Singh (Founder)- our team was able to deliver a system that not only sufficed the requirements but offered more analytical insights to C I Dining through our reports to take better business decisions and understand trends of order influx and much more.

Solution Provided

After 6 months of team's hard-work, we delivered an e–ROMS [Restaurant Order Management System]- A centralized digital platform designed to help single or multiple outlet businesses to digitally manage order lifecycle.

C I Dining can now do these digitally- back-office planning, dynamic menus customization, delivery planning, invoicing, and view reports across all the cafes to increase their efficiency and client handling experience through a user-friendly interface.

Impact

It has completely eliminated the paper-based activities by providing a seamless digital experience in the following way:

  • Staff can now dynamically update the menu & rates across multiple outlets
  • e-order lifecycle management from order placement to order completion has made the lives of the staff easier
  • Day closure reports gives them an daily insights across multiple outlets on a single platform
  • Managing staffs and shifts has become much easier and dynamic
  • Portal helps in monitoring the performance across all outlets acting as one stop supervision solution.

Conclusion

C I Dining has been using our platform for 3+ years, the use of e-ROMS has provided them greater control over order management and back office work by managing multiple outlets on a single platform.

It has automated the accounting and reporting processes to make their catering business work better, make it more profitable and make life easier which is deemed successful and game changing for them over the years.

CUSTOMER FEEDBACK

Ernst Buggisch, the President of C I Dinnng said that Jsimple designed a product that has helped us improve our efficiency and enhance our customer handling process across all our locations by providing with us a seamless process. We are now better organized and significantly more prompt in our client invoicing process.


"If the product experience is not as simple as shopping experience on Amazon, then we have failed the concept of Simplicity."

Jag Singh
Founder & CEO Jsimple LLC.