Jsimple's NextGen Support Desk

Jsimple's NextGen Support Desk

It’s time to move from email support to



Contact Us

Insights

Support Desk

With Jsimple’s Support Desk- Automate your customer query handling system & resolve customer queries quicker!

Support Desk FEATURES

Support & Customer Essentials

Ai driven Support Desk is built to boost your customer satisfaction beyond expectations


Ticket Management

Easy to use dynamic ticket creation to keep a track of all customer queries and engagement with a timestamp.

Customisable SLA Management

We understand all businesses are unique and so should be their SLAs, integrated reminder feature allows you to always stay on time.

UNI-Agent Mapping

An intelligent system ensuring that multiple internal resources don’t handle a single ticket and thus saves time.

Alerts and Notification

Timely remind your team on the SLAs of ticket raised & ensure no delays. Also, update the client on every change in the ticket status to avoid chains of follow up emails.

Customisable

Be the face of your customer support desk & enhance the user experience by customizing support desk with your logo, URL, agents & canned messages & email templates.

Reporting and Dashboard

Monitor tickets, agent performance, SLA compliance, request response time, filter summary statistics for a quick holistic view and much more.

Scheduling Reports

Schedule default and custom reports so that you can receive them in your inbox periodically.

Insight

Employees’ Essentials

Employees are as important as your Customers.

Problem Management

Classify, analyze the root causes to reduce repeat incidents to boost your IT help desk's productivity.

Sub-Ticketing

Resolve complex, multi-stage issues faster by splitting them into sub tickets.

Experts Help

Discuss specific parts of tickets with experts from across your company to figure out the best solutions while maintaining transparency

Classify customers group

Give access to different projects, categories & subcategories to different customer groups where the agent may be mapped to a particular department of more than one projects.

Meet Tarkus.ai- Jsimple’s very own artificial intelligence-driven knowledge base processor engine.

What’s more in our system?

Jsimple’s Support Desk is the Support Desk of the era. Using advance Machine Learning algorithms & NLP techniques on previously raised tickets tarkus.ai studies the pattern & predicts the solution beforehand based on the outcomings in the past.

The accuracy of our Tarkus.ai is nearly 80%, which means now your clients don’t really need to create a ticket at all as the answers lies just there with Tarkus.ai

Our ultimate goal is
"Customer Satisfaction"

Customer Support is the backbone of Customer Satisfaction and the key to meet our utmost goal.

Good customer service is all about bringing customers back. And about sending them away happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.

Lesser ticket implies greater client satisfaction, reduced frustration & smooth operations.


Contact us for Demo