Predictive ticketing, smart workflows, and SLA optimization — all in one platform.
Book A Free Consultation With Our Experts
One Platform to Automate, Elevate, and Unify Your Support Ecosystem.
Conversational AI that empowers employees and customers through natural, context-aware interactions.
AI-assisted workflows that streamline agent productivity and deliver faster, more accurate resolutions.
Predictive ticket management that automates routing, prioritization, and resolution to boost operational efficiency.
Our conversational AI support assistant that improves with use.
Where AI, agents and customers collaborate seamlessly.
Ticket management that prevents fires instead of fighting them.
Enterprises lose $3M+ annually to inefficient support and siloed tools. HelpOnTips uses self-learning AI, unified data, and predictive workflows to boost efficiency and prevent issues.
Easy to use dynamic ticket creation to keep a track of all customer queries and engagement with a timestamp.
We understand all businesses are unique and so should be their SLAs, integrated reminder feature allows you to always stay on time.
An intelligent system ensuring that multiple internal resources don’t handle a single ticket and thus saves time.
Timely remind your team on the SLAs of ticket raised & ensure no delays. Also, update the client on every change in the ticket status to avoid chains of follow up emails.
Monitor tickets, agent performance, SLA compliance, request response time, filter summary statistics for a quick holistic view and much more.
Nami AI connects via API to pull real-time data from your CMS, SharePoint, or ticketing system (e.g., ServiceNow). It auto-indexes new documents nightly.
No setup needed. Nami AI natively understands 20+ languages. For industry jargon, simply upload your glossary for custom training.
All chats are encrypted in transit (TLS 1.3+) and at rest (AES-256). Audit logs track every interaction with user IDs and timestamps.
Most clients launch in 2 weeks:
Yes. For multi-step issues (e.g., "How do I file a leave under FMLA?"), Nami AI:
Absolutely. Rename the bot, tailor responses to your brand voice, and even design custom prompts for different departments.
Embed it on any website, intranet, or internal app (e.g., Slack, Teams) via API or plugin.
All interactions are logged with timestamps, user IDs, and sources used—sready for audits or quality reviews.
Our services enable updates & support to ensure that your application stays in line with the latest technology & ahead of the competition.
Adaptive maintenance delivered by our team ensures that your software and hardware work stable and reliably in the new, altered environment.
Book A Free Consultation With Our Experts
